Job offer
Counter staff
Nature of the work
The counter person greets the customers at the counter, takes telephone orders from customers in accordance to Mike's customer service policies and may execute other tasks to help the other dining room employees. May perform the same functions as the hosts.
Main functions
- Greets the customers at the counter, presents the menu, makes suggestions and answers questions related to food and beverages
- Uses sales techniques
- Takes reservations
- Takes take-out and delivery orders and transmits them to kitchen staff through the POS system
- Prepares and serves beverages, condiments and desserts
- Serves take-out meals and ensures quality service by complying with the Mikes customer service steps
- Prepare the bills for take-out meals, takes cash and makes change, balances daily transactions
- Has a professional appearance
- Applies health regulations as to cleanliness
- Applies safety regulations
- Applies the Workplace Hazardous Materials Information System
- Complies with equipment usage guidelines
- Complies with maintenance guidelines for the restaurant and equipment
- Provisions the work surfaces
- Ensures his or her work area is clean
- Organizes his or her work area efficiently
- Executes all other tasks as requested by the supervisor
Requirements
This type of employment requires few qualifications. Interpersonal skills, facility with meeting people, teamwork, collaboration, adaptability good verbal communications and listening skills are required. Bilingualism may be required. Good personal grooming, confidence, ability to manage stress, dynamism and flexibility are required.
Working conditions
The schedule varies according to the position and may include days, nights or weekends. Part time work is available. The schedule can include split shifts.