The waiter greet the guests at the door or at the table according to Mikes service standards. He or she presents the menu, makes suggestions and answers questions related to food and to beverages. He or she uses sales techniques, takes orders and serves guests according to Mikes customer service policies. The server prepares table settings and serves meals and desserts. He or she may perform the same functions as the hostess and the counter person.
Experience in restaurant operations may be required. On-the-job training is provided. A certain level of manual dexterity is required. An understanding of complex situations, attention to detail and openness to change are required. Interpersonal skills, facility with meeting people, teamwork, collaboration, adaptability, good verbal communications skills and listening skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, ability to manage stress, dynamism, autonomy and flexibility are required.
The schedule varies according to the position, and may include days, nights or weekends. Occasional night work is required. Part-time work is available. The schedule can include split shifts.